First Line Software
About First Line Software
First Line Software is a global AI services and technology partner helping organizations become AI-First.Since 2010, we’ve worked with enterprises and high-growth companies to design, build, and scale custom software and AI-driven solutions that deliver measurable business outcomes.
With a team of 500+ experts operating across North America, Europe, APAC, and Latin America, we support clients in regulated and complex environments, including healthcare, enterprise software, and real estate.
Managed AI Services (MAIS)
Our flagship offering, Managed AI Services (MAIS), helps organizations move beyond AI pilots and into production. MAIS provides end-to-end AI lifecycle management, including delivery, governance, risk control, and cost optimization—enabling leaders to operationalize AI with confidence and scale.
AI Accelerated Engineering
Through our AI Accelerated Engineering approach, we help companies rethink how software is built and scaled. By combining intelligent automation, data-driven insights, and agentic AI applications, we enable faster delivery, higher quality, and long-term operational efficiency.
Why Clients Choose First Line Software
- Proven experience operationalizing AI in real-world environments
- Strong focus on execution, governance, and measurable outcomes
- Deep expertise in regulated and enterprise-grade systems
- Long-term partnership mindset, not one-off delivery
Recognition
First Line Software has been named to the IAOP Global Outsourcing 100 list for over a decade and is a two-time Clutch Global Award winner as a top B2B software services provider. We’ve also been recognized among the Top Software Development Companies in the USA by Techreviewer.In a market full of AI promises, we focus on execution, accountability, and lasting business impact.
First Line Software is a global AI services and technology partner helping organizations become AI-First.Since 2010, we’ve worked with enterprises and high-growth companies to design, build, and scale custom software and AI-driven solutions that deliver measurable business outcomes.
With a team of 500+ experts operating across North America, Europe, APAC, and Latin America, we support clients in regulated and complex environments, including healthcare, enterprise software, and real estate.
Managed AI Services (MAIS)
Our flagship offering, Managed AI Services (MAIS), helps organizations move beyond AI pilots and into production. MAIS provides end-to-end AI lifecycle management, including delivery, governance, risk control, and cost optimization—enabling leaders to operationalize AI with confidence and scale.
AI Accelerated Engineering
Through our AI Accelerated Engineering approach, we help companies rethink how software is built and scaled. By combining intelligent automation, data-driven insights, and agentic AI applications, we enable faster delivery, higher quality, and long-term operational efficiency.
Why Clients Choose First Line Software
- Proven experience operationalizing AI in real-world environments
- Strong focus on execution, governance, and measurable outcomes
- Deep expertise in regulated and enterprise-grade systems
- Long-term partnership mindset, not one-off delivery
Recognition
First Line Software has been named to the IAOP Global Outsourcing 100 list for over a decade and is a two-time Clutch Global Award winner as a top B2B software services provider. We’ve also been recognized among the Top Software Development Companies in the USA by Techreviewer.In a market full of AI promises, we focus on execution, accountability, and lasting business impact.
Key Insights
Services & Focus
Industry Focus
Portfolio
Doorman Mobile App: A User-Centric Solution for Hotels
Doorman is a revolutionary cross-platform solution that bridges the gap between hotels and their customers. Tailored to the unique needs of each hotel, the Doorman application offers a seamless guest experience with convenient features such as:
Contactless reservations & payments
Real-time event & activity updates
Effortless booking & flexible payment options
Rich communication features (private & public chat)
Benefits:
Guests: Enjoy a convenient stay with informed exploration and efficient communication.
Hotels: Streamline booking, enhance guest engagement, and offer contactless services.
Our Client: Boost sales through a powerful tool for improved customer service.
The project includes:
MVP Development: Building the core app functionality.
Middleware & API Integration: Connecting the app with various hotel systems.
Pilot Operation: Testing the app and addressing any issues.
Key Features:
Scalability: Caters to diverse hotels across different countries.
Flexibility: Adapts to the unique services offered by each hotel.
Multilingual Support: Provides language options for a global audience.
Individual Customer Focus: Tailors services to guest needs.
Location-Specific Recommendations: Curates activity options based on hotel location.
Layered UX Navigation: Offers user-specific features based on app access level.
Loyalty Points Utilization: Allows guests to redeem points for upgrades and services.
Technology Stack:
ASP.NET Core 3.x (Backend)
PostgreSQL (Database)
Redis (In-Memory Database)
RabbitMQ (Message Broker)
ReactJS (Frontend)
The Doorman app creates a win-win situation for hotels, guests, and our client, fostering a user-centric approach to the hospitality industry.
First Line Software and Optimizely’s Cloud-Based Solutions: Transforming the Hospitality and HoReCa Industry
Improve customer experience and streamline hospitality and food service operations with Optimizely's cloud-based platform.
Problem: Fragmented systems lead to inefficiencies, missed opportunities, and inconsistent customer experiences in HoReCa businesses.
Solution: Optimizely provides a unified platform to address these challenges. It offers:
Omnichannel personalization: Deliver targeted experiences across all touchpoints (website, mobile app, in-person).
Streamlined operations: Improve efficiency with features like proposal & contract management and data-driven insights.
Enhanced customer service: Personalize service offerings and loyalty programs to increase guest satisfaction and brand loyalty.
Benefits:
Increased revenue and customer lifetime value.
Reduced costs through improved efficiency and customer retention.
Strengthened brand reputation and competitive advantage.
Revolutionizing Legal Practice with Odoo SaaS
In the intricate world of legal practice, precision, efficiency, and organization are paramount. Enter Odoo SaaS – the ultimate ERP and CRM solution that has redefined how lawyers manage their day-to-day operations. Our success story in creating a tailor-made platform for lawyers centers around three core pillars: Document Management, Tasks Planning, and Invoicing. That brought lawyers using our customizations to the next level of efficiency, eliminating redundant and automating manual operations, thereby putting everything in order.
Elevating Operations for a Warehouse in France: TCP/IP Integration
Our client owned a warehouse covering approximately 6,000 square meters and a moving speed of about 240 pallets/hour. It was equipped with standard automated machinery such as shuttles, conveyors, label scanners, and robot cranes provided by a famous robotics technology company, a leading provider of robotized solutions. First Line Software’s goal was to enhance mobility and productivity in warehouse operations, in addition to improving the communication between all automated machinery in Client’s warehouse.
QA Automation Audit and Strategy Implementation for a Global Media Company
Our client is the global leader in tech-enabled creative production and procurement. Working with some of the top restaurant franchise brands in North America, they utilize an e-commerce platform to enable their customers to order localized marketing materials. The platform also provided digital asset management, customizable reporting, and analytic dashboards. As the platform grew so did their test case load and regression testing needs. First Line Software was brought on board to complete an audit of their current practices and implement QA automation where possible.
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