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rethinkCX
About rethinkCX
Customer experience consulting by CX operators
rethinkCX is a Toronto customer experience consultancy run by operators who led CX at Canada Goose, Mejuri and Lululemon. We work with small and mid-market companies that are too small for a CX team and too big to wing it.
What we do:
- CX Assessment: a fixed-scope, 6-week diagnostic with interviews, data review, findings and a prioritized roadmap
- Contact center and support operations: QA, workforce management, KPIs
- Helpdesk and AI agent selection and rollout
- Voice of the customer programs and customer journey mapping
- Call center outsourcing advice: requirements, RFPs, vendor selection
rethinkCX is a Toronto customer experience consultancy run by operators who led CX at Canada Goose, Mejuri and Lululemon. We work with small and mid-market companies that are too small for a CX team and too big to wing it.
What we do:
- CX Assessment: a fixed-scope, 6-week diagnostic with interviews, data review, findings and a prioritized roadmap
- Contact center and support operations: QA, workforce management, KPIs
- Helpdesk and AI agent selection and rollout
- Voice of the customer programs and customer journey mapping
- Call center outsourcing advice: requirements, RFPs, vendor selection
Key Insights
Founded
2024
Strength
2 to 10
Cost Per Hour
Not Disclosed
Min. Project Amount
$5001 - $10000
Location
Toronto, Ontario CA,
Toronto,
Ontario, Canada