Smart IMS
About Smart IMS
Based out of Plainsboro, New Jersey, Smart IMS is a global provider of Insurance Practice, Application & Infrastructure Management Services, Unified Communications, Digital and Cloud technology solutions and life science solutions and services. We have a strong presence in the Americas, Europe, Middle East, and the Asia Pacific regions - so does our commitment to providing high-quality service to all locations.
Smart IMS boasts a rich history and takes great pride in what we provide for industries through true integrity. With over 20 years of knowledge building up behind us, we're well equipped to offer world-class services...Read more
Based out of Plainsboro, New Jersey, Smart IMS is a global provider of Insurance Practice, Application & Infrastructure Management Services, Unified Communications, Digital and Cloud technology solutions and life science solutions and services. We have a strong presence in the Americas, Europe, Middle East, and the Asia Pacific regions - so does our commitment to providing high-quality service to all locations.
Smart IMS boasts a rich history and takes great pride in what we provide for industries through true integrity. With over 20 years of knowledge building up behind us, we're well equipped to offer world-class services. Being a market leader, we focus on delivering technology-enabled solutions to grow businesses and compete globally.
As a Microsoft Gold Certified Partner, Oracle Platinum Partner, and AWS MSP Partner - we are committed to unrivalled support and unmatched expertise through our niche offerings within telecommunication networks, cloud services and mobility business domains. Our team of qualified experts with proven industry experience, a wide range of rich tools and industry-focused solutions and services help our clients succeed.
Our long-term success comes from ensuring each customer's project meets or exceeds expectations. With innumerable awards and commendations from key players like clients reaffirming this promise within our organization alone - we at Smart IMS are honoured among those who make up the community.
Key Insights
Services & Focus
Industry Focus
Client Focus
Portfolio
Salesforce Customization, Configuration and Deployment and Helpdesk Management Services for an International NGO
Overview
An international non-governmental organization, headquartered in New York City, that conducts research and advocacy on human rights required Salesforce Administration setup and support.
The Solution
Smart IMS set up the required Salesforce applications across different sandboxes using Change Sets. Additionally, we managed add-in applications on the platform such as Apsona, Donor Search, and Strongpoint.
A significant part of the project was user provisioning, which involved setting up users and assigning appropriate roles, profiles, and permissions to restrict or allow access to critical data.
The client stated the need for consistent Salesforce Administration support which continues to lead us in configuring and installing new releases.
Services Offered
Salesforce Customization, Deployment and Integration
Helpdesk Management
Remote and Onsite Desktop Support
Business Analytics
Inventory Management
24×7 Support and Maintenance
Benefits delivered
Administration and deployment helped the client to deploy applications across different sandboxes.
Configured new Salesforce releases and installed them faster.
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