Spiral Scout
About Spiral Scout
Spiral Scout builds AI agent systems and production workflow automation for companies that need more than a proof-of-concept.
Founded in San Francisco in 2010, we are a team of 120+ engineers with 16 years of production engineering behind us. We specialize in AI implementation, Temporal-based workflow orchestration, CPQ rules engines, and legacy system modernization. We are a certified Temporal Solution Provider and the creators of Wippy.ai, an intelligent runtime built specifically for production-ready agent systems. 612+ projects shipped since 2010.
We don't just consume open-source infrastructure. We build it. Our engineers created and maintain RoadRunner, a high-performance PHP application server used by development teams worldwide, and the official Temporal PHP SDK. That depth of infrastructure experience is why we handle performance and reliability problems that generic agencies can't resolve.
We work with two kinds of organizations. Established professional services firms in accounting, legal, consulting, and financial services, where manual workflows or aging systems are creating operational drag and institutional knowledge needs to be encoded into systems before it walks out the door. And founders building AI-native products in their former industries, who know the domain cold and need production-grade infrastructure that won't collapse when real users and real compliance requirements arrive.
What we build in practice: AI agents that eliminate manual workflows at scale, intelligent automation with production-level controls, complex workflow orchestration using Temporal, multi-tenant SaaS platforms, and legacy platform replacements that don't disrupt live operations.
Every system we ship runs with real error handling, audit trails, observability, and the operational rigor production environments require. Our engineers embed into your workflow, act like owners, and hand off systems your internal team can run independently. You own everything we build. Zero vendor lock-in.
Results our clients have seen: manual work reduced by thousands of hours through intelligent agents, legacy systems modernized under tight funding deadlines, and platforms that held up through acquisitions, funding rounds, and full replatforms without breaking live operations.
Named Clutch Global Winner for AI Agents (2025) and recognized as an AI agent expert by Clutch industry veterans (2026).
If you need a partner that thinks in systems, moves fast without cutting corners, and builds AI that works in production rather than in demos, this is us.
Spiral Scout builds AI agent systems and production workflow automation for companies that need more than a proof-of-concept.
Founded in San Francisco in 2010, we are a team of 120+ engineers with 16 years of production engineering behind us. We specialize in AI implementation, Temporal-based workflow orchestration, CPQ rules engines, and legacy system modernization. We are a certified Temporal Solution Provider and the creators of Wippy.ai, an intelligent runtime built specifically for production-ready agent systems. 612+ projects shipped since 2010.
We don't just consume open-source infrastructure. We build it. Our engineers created and maintain RoadRunner, a high-performance PHP application server used by development teams worldwide, and the official Temporal PHP SDK. That depth of infrastructure experience is why we handle performance and reliability problems that generic agencies can't resolve.
We work with two kinds of organizations. Established professional services firms in accounting, legal, consulting, and financial services, where manual workflows or aging systems are creating operational drag and institutional knowledge needs to be encoded into systems before it walks out the door. And founders building AI-native products in their former industries, who know the domain cold and need production-grade infrastructure that won't collapse when real users and real compliance requirements arrive.
What we build in practice: AI agents that eliminate manual workflows at scale, intelligent automation with production-level controls, complex workflow orchestration using Temporal, multi-tenant SaaS platforms, and legacy platform replacements that don't disrupt live operations.
Every system we ship runs with real error handling, audit trails, observability, and the operational rigor production environments require. Our engineers embed into your workflow, act like owners, and hand off systems your internal team can run independently. You own everything we build. Zero vendor lock-in.
Results our clients have seen: manual work reduced by thousands of hours through intelligent agents, legacy systems modernized under tight funding deadlines, and platforms that held up through acquisitions, funding rounds, and full replatforms without breaking live operations.
Named Clutch Global Winner for AI Agents (2025) and recognized as an AI agent expert by Clutch industry veterans (2026).
If you need a partner that thinks in systems, moves fast without cutting corners, and builds AI that works in production rather than in demos, this is us.
Key Insights
Services & Focus
Industry Focus
Client Focus
Portfolio
Device-Aware VoIP Routing System for Mobile Call Reliability
A beauty SaaS platform needed a mobile calling system that could reliably handle inbound calls in real-world conditions where missed calls directly impact revenue. Browser-based calling failed due to background restrictions, locked devices, and OS-level limitations.
Spiral Scout designed a production VoIP architecture that runs through native mobile execution models. The system wakes devices at the operating system level, allowing calls to reach users even when the app is inactive. Backend extensions manage device registration, state tracking, and call handling while awaiting response.
Static number-based routing was replaced with device-aware logic. The system determines which device should receive a call in real time based on availability and activity, removing reliance on fixed endpoints.
A hardware-first QA model was defined to validate behavior across real devices and operating conditions, ensuring reliability under production constraints.
The result is a validated system design that handles inbound call delivery and routing as core infrastructure, enabling the client to build a dependable mobile calling experience.
AI System Architecture and Workflow Design for Earnings Call Preparation
An early-stage team set out to improve earnings call preparation, a workflow driven by manual research, fragmented data sources, and high-stakes decision-making. The challenge was not building features but defining a system that could introduce AI without compromising trust or accuracy.
Spiral Scout mapped the end-to-end workflow, identifying where manual effort, delays, and decision risks occur. The system design separates automated stages such as transcript ingestion, extraction, and summarization from areas that require human judgment, including script validation and Q&A framing.
A knowledge-first architecture was defined, where AI operates only on verified source material through structured data pipelines and retrieval mechanisms. Agent roles were clearly bounded with defined inputs, outputs, and handoff points to prevent overlap and reduce error propagation.
The result is a production-ready architectural blueprint that defines how agent-driven workflows can operate in a regulated environment. The client owns the system direction and can move into implementation with clear constraints, priorities, and extension paths.
Conversational AI Layer for Multi-Tenant Salesforce CRM
The client built a vertical CRM on Salesforce, but adoption stalled due to complex navigation across custom objects and fragmented account data. Sales reps struggled to assemble context across opportunities, quotes, invoices, and playbooks, limiting system usage.
Spiral Scout built a production conversational layer using Wippy AI and Temporal. Multi-agent workflows query live Salesforce data via API, combining structured records with proprietary sales logic to generate context-aware responses.
The system runs through WebSocket and REST interfaces, preserving the client’s authentication model while enabling real-time interaction. A centralized registry architecture supports multi-tenant deployment across 30+ isolated Salesforce orgs without duplicating agents or workflows.
Sales playbooks are integrated into agent responses, allowing recommendations to reflect internal methodologies alongside CRM data.
The system runs in production as a conversational interface that replaces manual navigation. The client owns the architecture and extends it independently, adding new agents and workflows without vendor dependency.
Adaptive Multi-Agent AI System for Workflow Automation
Spiral Scout built a production automation framework based on Wippy AI to replace rigid, rule-based task execution with adaptive, agent-driven workflows. The system runs as a distributed multi-agent network where each agent specializes in execution, coordination, error handling, or optimization.
Agents dynamically distribute tasks, exchange context, and reassign workloads in real time. This allows the system to adapt to changing inputs and recover from failures without manual intervention. A communication layer enables agents to coordinate across workflows, removing isolation between processes.
The architecture supports parallel execution at scale, handling high task volumes without performance degradation. Observability and workload monitoring continuously adjust priorities and resource allocation based on system state.
The system runs in production as an autonomous workflow engine that processes over 100,000 tasks per day. It reduces manual intervention by up to 80% while maintaining high execution accuracy. The framework is owned and extended independently, serving as a foundation for adaptive automation across business operations.
Multi-Agent AI System for Legal Deal Automation on Salesforce
Project Fortress is a legal transaction platform built on Salesforce to manage complex deal workflows across M&A, real estate, and joint ventures. The system needed to process large volumes of unstructured legal data while maintaining strict security and data integrity.
Spiral Scout built a production system using Wippy AI and Temporal. Multi-agent workflows handle document parsing, contract analysis, and task orchestration. Agents extract and structure data from contracts and emails, then update Salesforce as the system of record through secure APIs.
The platform runs long-running workflows with auditability, permissioning, and failure recovery. Role-based access and data controls ensure compliance while keeping human oversight in critical decision points.
A registry-based architecture supports versioning and modular extension across agents and tools. The system processes legal transactions in production, reducing manual data entry by 80% and accelerating deal execution.
Project Fortress owns the platform and extends it independently, using agent-driven workflows to manage legal operations at scale.
Agentic AI Orchestration with Temporal Cloud for Customer Support Automation
Gorgias needed to scale its AI agent from reactive support to proactive, multi-step customer workflows across channels. This required reliable orchestration for thousands of concurrent agents, each handling long-running interactions and external API calls.
Spiral Scout built a production system on Temporal using Temporal Cloud. Each AI agent runs as an independent workflow with built-in retry logic, state persistence, and failure recovery. Saga patterns ensure consistent execution across distributed systems, allowing agents to pause, resume, and maintain context during asynchronous interactions.
The architecture supports polyglot workflows, combining Python-based AI models with TypeScript orchestration logic in a unified system. Multi-agent coordination enables support, sales, and routing agents to operate in parallel with full auditability.
The system handles real customer interactions in production, automating up to 60% of support requests and improving conversion rates. Gorgias owns and extends the workflow architecture, using it as a foundation for broader AI-driven automation.
Real-Time Voice and Generative AI Experience on Snapdragon Platform
Qualcomm needed an interactive system to demonstrate on-device AI capabilities at Snapdragon Summit 2023. The goal was to showcase real-time voice interaction and generative AI in a live environment with strict performance constraints.
Spiral Scout built a production application that combines speech recognition, prompt generation, and image synthesis into a single workflow. Using Whisper, the system processes voice input and converts it into structured prompts. These prompts are executed through generative models, producing dynamic outputs rendered on external displays.
Image generation runs on-device using Fast Stable Diffusion on Snapdragon hardware, achieving sub-4-second response times. A backend service coordinates communication between components, ensuring consistent execution across voice, text, and visual layers.
The system runs as a live event application that handles real-time interaction without latency or breakdown under continuous use. Qualcomm uses it to demonstrate AI capabilities directly on device hardware in production conditions.
AI-Driven Data Processing System for Supply Chain Automation
Sourcing Value relied on manual processing of supplier data delivered in inconsistent Excel formats, creating delays, errors, and operational bottlenecks. Data normalization and validation required significant manual effort before it could be used in business workflows.
Spiral Scout built a production data processing system using Wippy AI. The system runs multi-agent workflows that ingest, normalize, and structure incoming data automatically. Agents handle validation, transformation, and formatting, producing consistent datasets without manual intervention.
Human-in-the-loop review is preserved as a control step to verify outputs before downstream use. API and EDI connectors integrate the system directly into existing enterprise workflows, allowing processed data to move without additional handling.
The system reduced processing time by 90%, turning a month-long manual workflow into minutes while improving data accuracy. It runs as a repeatable pipeline that Sourcing Value owns and can extend as data volume and complexity grow.
Rules-Driven Product Configuration Platform for Danfoss Distributor Network
Danfoss needed a system to translate complex product rules for hose assembly configuration into a scalable, distributor-friendly workflow. Manual expertise created bottlenecks, and existing tools could not enforce safety constraints or support network-wide rollout.
Spiral Scout built a production platform centered on a rules-driven product intelligence layer. The system evaluates compatibility at each step, narrowing valid options and blocking incorrect configurations before quotes are generated. This replaces tribal knowledge with deterministic execution.
The platform runs as a multi-tenant architecture on Wippy AI, where each distributor operates an isolated, co-branded instance while Danfoss maintains centralized control over catalog data and rules.
Deployment is handled through tokenized iframe embeds and hosted subdomains, removing dependency on distributor IT systems and enabling rapid rollout across heterogeneous environments.
An automated onboarding flow enforces licensing and auditability at first login.
The system runs in production as a distributed sales channel that Danfoss and Intelli.build own and extend independently, with encoded product logic as its core asset.
Title Agentic Control Systems for Financial Data Integrity in Automotive Marketplace
CarAdvise runs a high-volume automotive marketplace where pricing, reconciliation, and payouts depend on consistent data across multiple systems. As scale increased, data defects propagated into finance delays and manual reconciliation.
The system now includes a set of agent-driven control layers built on top of existing infrastructure. A read-only Data Health Agent continuously evaluates vehicles and orders using event triggers and scheduled scans, detects anomalies, classifies risk, and routes structured context to Ops without modifying source data.
Canonical reconciliation states were introduced through agent logic that performs three-way matching between internal orders, payment records, and vendor statements. These states separate completion from payout readiness and exist outside core schemas, reducing ambiguity without increasing system risk.
An exception classification framework captures recurring reconciliation issues and routes them with consistent structure for human resolution.
All agents operate under strict constraints. They validate and recommend but do not alter financial data or approve payouts. The resulting architecture defines clear control points and can be extended independently by the CarAdvise team.
Agent-Driven Banking Runtime with Temporal and AI Workflow Orchestration
Staq set out to build an autonomous banking product where AI agents execute financial workflows with human approval and full auditability. The challenge was integrating agent behavior into deterministic, compliant systems that handle real money movement.
Spiral Scout built a production architecture centered on Temporal. Financial workflows are mapped to durable primitives with retries, idempotency, and typed I/O to ensure safe execution and replay. Agent lifecycle patterns include versioning, rollback, and human-in-the-loop controls.
A zero-trust runtime using Wippy AI isolates agents from infrastructure. All actions are policy-gated, and sensitive data is abstracted through a reference layer using opaque identifiers, preventing PII exposure.
Execution guards and workflow chunking control cost and performance under agent-driven loops. Deterministic workflows run on Temporal, while interactive agents are isolated behind Wippy.
The system runs as a bank-grade foundation that Staq owns and extends independently without vendor lock-in.
SoFi: Design and Development of Interactive Financial Calculators
SoFi (Social Finance, Inc.) is a publicly traded, fintech firm revolutionizing the world of personal finance. SoFi’s SEO and marketing team approached Spiral Scout intending to design and develop 8 interactive financial calculators that they would use to drive leads on their main website. These calculators were intended to cover a wide range of functions and provide valuable insights and tools to help customers make more informed financial decisions. The result was a final product that not only adhered to SoFi's brand aesthetics but also delivered a user-friendly design, proving instrumental in augmenting the conversion of leads to signups on the SoFi website. Our concerted efforts ensured a seamless synergy between design excellence and user engagement, ultimately enhancing the overall effectiveness of the platform.
AppSpace: Software Development for a Large B2B System
Appspace offers a comprehensive platform that simplifies workplace operations, placing a key emphasis on communication, connectivity, and employee engagement. The client operated an existing legacy B2B software but sought a module capable of scheduling and instantly dispatching content to varied consumer categories. An integral part of our strategy involved crafting a robust data model featuring an efficient schema for storing and retrieving data, enhancing system performance through data indexing and query optimization. The implemented solution has proven to deliver outstanding performance and stability. Despite limited hardware specifications, the service optimally uses system resources, handling substantial workloads and providing seamless filtering capabilities.
Saysh: Shopify Website Redesign For Bold Female-Led Lifestyle Brand
Like many growing e-commerce businesses that are on Shopify, finding a Shopify Plus development partner that fits certain criteria can be a painfully long process and costly if you don't find the right one. For Saysh, they approached us with exactly this issue. Our team started by completing a wide-ranging audit that assessed the UX, UI, and base code of the website. Led by a team of full-stack Shopify developers, a PM, and a part-time QA expert, this analysis surfaced a number of underperforming elements that were directly impacting the site’s overall conversion rate and user experience. By redesigning their website to match their shoes' sleek designs, and implementing a reliable and fast workflow to get more new store features released, as a software development company, we helped Saysh successfully launch two new products that attracted a devoted following and a lot of new revenue.
Temporal PHP SDK for Open-Source Microservice Platform
Temporal is an open-source, developer-first platform that guarantees the seamless execution of applications and services through workflow-based microservices orchestration. A primary Temporal concern revolved around the potential scenario where even a proficient team might require so much hand-holding, thereby negating the value of an outside party writing this vs their internal team. Our solution was strategically based on using PHP and Golang as the foundational elements of our technology stack. The key result was the successful development of a fully functional PHP SDK for Temporal. Not only did we achieve our primary goal, but we also proactively delivered comprehensive documentation and wow'ed the leads at Temporal.
Hack the DMV: Communication portal development for the DMV exam preparation
Hack the DMV approached us with an innovative vision—to craft a one-of-a-kind platform catering to teenagers on the brink of undertaking their official DMV road tests. The aim was clear: forge a centralized hub of pertinent information equipped with an intuitive admin panel, empowering autonomous content management and nurturing user engagement through a seamlessly interactive communications portal.
The Spiral Scout team orchestrated a holistic strategy, curating a specialized ensemble of WordPress developers, web designers, QA experts, and a dedicated project manager. Our methodology encompassed a thorough exploration of pivotal domains, delving into backend architecture, UI/UX design audit, SEO optimization, website performance enhancement, video hosting, ad integration, and fortification of website security.
The culmination of our collaborative efforts materialized in the form of a dynamic learning portal. Tailored explicitly for teenagers gearing up for their DMV exams, the platform featured a bespoke communication channel. Notably, a strategic decision to judiciously limit plugin usage has proven exceptionally advantageous, endowing the client with the autonomy to independently manage all content—an outcome emblematic of our commitment to unique and effective solutions.
Off the Menu: Restaurant Software Mobile App Development
Off The Menu is a mobile app that promotes and discovers secret menu items from restaurants, bars and cafes across North America. As the definitive source for authentic secret menu items, OTM is one of the preeminent social media marketing platforms in the restaurant industry.
From fast food to fine dining, almost every restaurant in America has secret items. Off the Menu invites its users to explore previously exclusive discoveries and experiences. Whether you are hoping to try the local fare in a new city or just want to mix it up at your favorite diner, you no longer need to know someone who knows someone.
Loop Golf: Web Platform and Mobile App For Booking Golf Tee Times
LoopGolf Co. is a dynamic company dedicated to redefining the golfing experience for enthusiasts and professionals alike. Our primary goal was to develop a cutting-edge product that offers advanced and user-friendly search and reservation services for golf tee time bookings. The Spiral Scout team successfully launched a groundbreaking mobile application, garnering impressive user ratings in the app store and propelling our clients towards an expansion of their user community. The introduction of an Apple Watch application significantly elevated user satisfaction, providing golfers with a seamless experience on the golf course, free from the burden of carrying a phone.
Brilliant Tech: Custom Shopify Theme Development For A Smart Home Systems
Brilliant Technologies is an award-winning smart home company that manufactures and sells cutting-edge smart home systems. Brilliant approached Spiral Scout with the need for expert Shopify developers who could not only support the existing site but also integrate new features, expand pages, implement third-party plugins, and develop customized e-commerce analytics tracking.
Our collaboration with Brilliant encompassed over 1500 tasks, all successfully accomplished and closed within the agreed timelines. The transformation into a faster and more contemporary store provided the Brilliant team with a robust platform, facilitating the launch of three new products and ongoing collaboration on additional features.
Defined.ai: Website Redesign and Development For World’s Leading Online Marketplace
Pioneering the online marketplace for AI datasets, tools, and models, Defined.ai is the go-to platform for requesting, buying, and selling, complemented by professional services to ensure success in intricate machine learning projects. Faced with challenges such as low conversions, a suboptimal marketing structure, high bounce and drop-off rates, and unfavorable Google search rankings, the business embarked on a transformative journey.
To address these issues, our team implemented a series of strategic measures, including the creation of new landing pages, backend optimizations, and incremental enhancements to the UI/UX, informed by the valuable insights derived from new data capture. These continuous improvements aimed to enhance the conversion rate of their revamped site. The overall stability of the platform saw significant enhancements, marked by substantial improvements in page speed and a notable reduction in bounce rates.
Forerunner Venture: Award-Winning Website Redesign and Development Project
Forerunner Ventures stands as a venture capital firm based in San Francisco, renowned for its exceptional startup investments over the past decade. When Forerunner approached us, they expressed concerns about the design of their existing website, feeling it didn't align with the desired look and feel.
To address this, we embarked on a meticulous process, collaborating with the Forerunner team to design and approve each page individually. This approach allowed our development team to promptly commence work with approved designs, even as we continued creating and reviewing the remaining pages.
By showcasing the new designs and animations on a staging domain, the client could swiftly witness the user experience in a real, live website environment, facilitating immediate feedback and adjustments, as opposed to relying solely on static design files.
ARG: CPQ Builder Implementation For Sales Cycle Optimization
The Alaska Rubber Group stands out as the premier distributor of industrial and hydraulic hose and fittings, along with lifting and rigging supplies in the Pacific Northwest region of the United States. Recognizing the need for enhanced efficiency in their sales cycle, increased productivity, and a streamlined customer journey, the company sought the expertise of a reliable software development partner for a custom solution project.
In response to this challenge, our product team proposed and executed the development of a robust CPQ (Configure, Price, Quote) builder. This innovative tool, designed with the potential for broader adoption within the hose and fitting industry and other industrial sectors, aimed to optimize ARG's sales processes. The successful collaboration resulted in the delivery of a powerful CPQ tool that significantly enhanced the efficiency and productivity of ARG's sales cycle. Notably, this solution is poised to diminish the reliance on field sales personnel, expediting customer journeys and fostering seamless digital transformation processes.
Drew Altizer Photography: Photo DAM System
Drew Altizer Photography is a full-service photography agency in San Francisco with a specific focus on event photography. When the client hired Spiral Scout, he wanted a company that was familiar with digital asset management systems that had an e-commerce component to their experience. Drew was looking to switch from a legacy system he had built by another developer that was buggy and loading very slowly to a custom solution that would accommodate his scaling needs and streamline his workflows.
Spiral Scout built a four-in-one website and web application that was a digital asset management system for storing and working with millions of photographs, a search engine, an e-commerce website, and a delivery system to send media files to his clients. The website allows his team of photographers to collaborate directly and in real-time with editors from publishing outlets and the actual clients throwing the events in a photo-editing workspace and later distributing the resulting imagery to events’ guests and other end customers.
Found App: Mobile App Development for Healthcare Startup
Found is a healthcare and weight-loss startup that takes an innovative, whole-body approach to improve its member's health. Entrusting our expertise, Found engaged our team to spearhead the mobile development initiative. Collaborating closely with Found's product and backend teams throughout multiple development and testing phases, we ensured a dynamic feedback loop with their seasoned experts and beta users, shaping the app's experience in real-time. Surpassing expectations, we met the ambitious two-month deadline, unveiling the MVP version on iOS, swiftly followed by its Android counterpart. Beyond the initial launch triumph, our mobile app developers persistently collaborate with the Found team, crafting innovative features and refining the user experience.
Cookware eCommerce solution
We know the best eCommerce website development practices are centered around the online customer - from the way they view and interact with products to the ease of checkout and even how they engage with the brand. We used Shopify’s platform as the foundation for the website and also implemented a number of creative customizations that helped the customer optimize on the built-in functionality.
Digital Asset Management Systems for Custom eLearning Solutions
The innovative digital asset management system built by Spiral Scout now offers the largest library of eLearning assets, housing over 2 million templates, images, stock assets, editable graphics, icons, videos, and more.
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